Shipping policy

Shipping Policy
Last updated: [5-22-25]

Thank you for shopping with us at [Project Ro]! We’re committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

📦 Order Processing

  • Processing Time: All in-stock orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

🔄 Pre-Orders

  • Items marked as pre-order are not currently in stock and will ship as soon as they become available.

  • Estimated Shipping Time: Pre-ordered items may take 2–3 weeks to ship from the order date.

  • If your order contains both in-stock and pre-ordered items, we may ship them together once the pre-order item is ready, unless otherwise specified.

🚚 Domestic Shipping

  • Shipping Rates & Estimates:

    • Shipping charges are calculated and displayed at checkout.

    • Free Shipping is available for orders over [e.g., $65].

  • Estimated Delivery Times:

    Shipping Method Estimated Delivery Time
    Standard Shipping [3–7 business days]
    Expedited Shipping [1–3 business days]

Note: Delivery times are estimates and may vary due to external factors such as carrier delays or high order volume.

🌍 International Shipping

  • We currently [do/do not] ship outside of the United States.

  • If we do:

    • Shipping charges and delivery estimates are calculated at checkout.

    • International orders may incur import duties or taxes (including VAT). These charges are the customer’s responsibility.

🚫 Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses at this time.

  • Orders cannot be shipped to multiple addresses; please place separate orders.

❓ Tracking & Issues

  • You’ll receive a tracking number once your order ships.

  • If you haven’t received your order within [14] days of receiving your shipping confirmation, contact us at [projectrobrnd@gmail.com] with your name and order number.

📬 Returns & Exchanges

Please see our [Return Policy] for more information.